Question 1

What age are the kits for?

Accepted Answer

Our kits are designed from age 3 up to around 10: the pictures stay clear and useful well beyond nursery. Only the Social Stories kit is aimed more at children from age 4, because it tells each situation in several steps. Older children — and children who need visual support beyond age 10, for example with autism or ADHD — can keep using them: changing the pictures and the steps is enough to adapt them.

Question 2

What exactly do I get?

Accepted Answer

Print-ready PDFs in English, French and Spanish in the same purchase. You print only the pages you need, as often as you like for your household.

Question 3

When do I get my files?

Accepted Answer

As soon as Stripe confirms payment your account fills automatically and an email goes out. Nothing to install, no waiting.

Question 4

Can I buy without creating an account?

Accepted Answer

Yes. An account is created automatically with the email used for your order. Just set a password to see your files, orders and invoices.

Question 5

How long do download links work?

Accepted Answer

Each link works for 10 minutes and each file can be downloaded 5 times. You can generate a new link from “My downloads” at any time.

Question 6

Can I get a refund?

Accepted Answer

Digital products delivered immediately: no refund and no right of withdrawal. If a file won't open or is faulty, email contact@pasitokids.com: we'll send you a working file within 24 hours.

Question 7

Which payment methods do you accept?

Accepted Answer

Card, Apple Pay and Bancontact, through Stripe. No card data passes through this site.

Question 8

Who is the professional licence for?

Accepted Answer

Speech therapists, occupational therapists, educators, teachers and centres. It allows printing for the children you support, unlimited, with a licence certificate.

Question 9

Which printer and paper?

Accepted Answer

A home printer is enough. A4 and US Letter included. 160 gsm paper makes sturdier cards; laminating helps for the picture cards.

FAQ